How to see what the user was doing when the error occurred
Does this sound familiar...
User: Your app just crashed
You: What happened?
User: It crashed
You: (sigh) What were you doing at the time?
User: Using the app
You: (sigh) What specifically were you doing?
User: I was clicking in that box
You: Which box?
User: You know, the one on the window you get when you click the other button
...and so it goes on
Read how we managed to get useful information about errors without having to suffer speaking to the users!