Erm, how urgent is it?

I just lurve clients sometimes!

Our main client has the (probably not uncommon) habit of labelling every ticket as urgent. The problem with this is that when something really urgent comes along, they have no way of making it stand out above the other urgent jobs. This predictably led to the creation of a “Very urgent” rating.

Today they outdid themselves…

How urgent is it?

This led to a lively debate as to what would come next. How about “-1. Life threatening”?

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